The US government has rolled out new regulations aimed at ensuring fair treatment for air travelers and protecting them from unexpected expenses.
Airlines are now obligated to issue automatic refunds to passengers owed money, eliminating the need for customers to go through the hassle of requesting reimbursements themselves. This move comes as part of President Joe Biden's efforts to hold airlines accountable and reduce costs for American families.
Under these new rules, airlines must refund passengers within seven business days for credit card purchases and within 20 calendar days for other payment methods, without resorting to vouchers or travel credits unless explicitly chosen by the passenger. This change is projected to save consumers over $500 million annually by curbing surprise fees.
Transportation Secretary Pete Buttigieg emphasized the importance of airlines treating passengers fairly and highlighted the significant financial relief this measure will provide. President Biden echoed this sentiment, emphasizing that his administration is committed to preventing corporations from exploiting consumers.
The regulations also mandate upfront disclosure of all fees associated with air travel, including baggage fees and reservation change or cancellation fees. This transparency enables consumers to make informed decisions and avoid unpleasant surprises when purchasing tickets. Additionally, airlines are now required to provide clear information about baggage restrictions and flight change policies.
To further protect consumers, the new rules prohibit airlines from advertising misleadingly low fares that exclude mandatory fees. The administration is also considering additional measures, such as banning family-seating fees and ensuring compensation for passengers affected by flight delays or cancellations.
Overall, these regulations represent a significant step towards enhancing consumer rights in air travel and promoting fairness in the industry. By holding airlines accountable and increasing transparency, the Biden administration aims to make air travel more affordable and hassle-free for American families.