It was announced on Wednesday by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) that it has simplified the procedure for granting Emiratis passports, as well as Emirates IDs and residency cards for foreign nationals.
These services used to require four steps, but they have since been reduced to one, which makes the procedure more user-friendly and efficient.
Simplify the application process
A number of fields from the service requests have been removed in an effort to streamline the application process. Four of the 10 fields have been removed for passport services, while six fields have been removed for ID card and residency permit services. Now that the customer's most recent registered address is visible, the other fields are automatically completed using the "request data once" approach.
Identity card and residence permit services
Additionally, fewer attachments are now needed for these services than in the past. The passport attachment, the summary of registration for citizens, and the personal photo are the three primary attachments that are no longer required for ID card and residence permit services. The personal photo is also no longer required for passport services.
The customer can now choose to modify the photo when data and images are retrieved from the systems. Furthermore, an electronic circular has taken the place of the passport loss circular document, and residents' health insurance documents are obtained through institutional linkage.
Simplify the payment process
Additionally, ICP has streamlined the payment process by introducing smart payment channels like Apple Pay and Google Pay. Customers will ultimately save time as a result of the decreased fields and processes involved in entering payment info.
The Director General of ICP, Major General Suhail Saeed Al Khaili, stated that "the Authority's priorities come at the forefront of the aspirations and needs of customers."
He continued, "The new procedure has been instrumental in improving customer satisfaction and service efficiency."